FAQS
How do I create my account?
To create an account, visit our website and click on the "Sign Up" button located at the top right corner. Fill in the required information, including your email address and password, and submit the form. You will receive a confirmation email to verify your account.
How do I update my billing information?
You can update your billing information by logging into your account and navigating to the "Account Settings" section. From there, you can edit your billing details and save the changes.
How do I place an order?
To place an order, browse our product catalog and select the items you wish to purchase. Click on the "Add to Cart" button for each item. Once you are ready to checkout, click on the shopping cart icon and follow the prompts to complete your order.
When will my order ship?
Orders are typically processed within 1-3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.
Do you allow backorders?
Currently, we do not allow backorders. If an item is out of stock, it will not be available for purchase until it is restocked.
Can I order items not shown on your website?
We only sell items that are listed on our website. If you are looking for a specific product that is not available, please contact us, and we may be able to assist you.
Do you sell Gift Certificates?
Yes, we offer gift certificates. You can purchase them directly from our website, and they can be used towards any future purchases. Gift cards expires after 1 year of issue.
How do I track my order?
Once your order has shipped, you will receive an email with tracking information. You can also log into your account and view the order status under the "Order History" section.
Do you have a minimum order requirement?
We do not have a minimum order requirement. You can purchase as few or as many items as you wish. "Free Shipping" applies to orders $100.00 or more.
Can I cancel my order?
Orders can be canceled within 24 hours of placement. Please contact our customer service team as soon as possible to request a cancellation.
Can I make an address, part #, or quantity change to my order?
Changes to your order can be made within 24 hours of placement. Please contact us immediately to request any modifications.
What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and other secure payment options. Please check our payment page for the most up-to-date information.
What are your shipping options?
We offer standard and expedited shipping options. You can select your preferred shipping method during the checkout process.
Do you ship internationally?
Unfortunately, our sales are within the continental United States of America only.
What are the shipping rates?
Shipping rates are calculated at checkout based on the weight of your order and the shipping destination. You will see the total shipping cost before finalizing your purchase.
When will my package arrive to me?
Delivery times vary based on your location and the shipping method selected. Typically, Standard Mail domestic orders arrive within 3-7 business days.
What should I do if my order is lost or delayed during transit to me?
If your order is lost or delayed, please contact our customer service team. We will assist you in tracking your package and resolving any issues.
Can I refuse my order at delivery?
Yes, you can refuse your order at delivery. However, please notify us as soon as possible to ensure proper handling of the return.
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you may return it within 30 days for a refund or exchange. Please ensure that the item is in its original condition and packaging.
What is your processing time for exchanges/refunds?
Most returns are processed in 1-2 business days. Some returns may require extended processing days for technical evaluation, peak times, etc.
What warranties do you offer?
All products have a minimum 30 days warranty for defects. Most products come with an additional manufacturer’s warranty (15 months). Please review warranty details located in the Manuals & Resources tab on the product detail page. Some products are warranted through the manufacturer and may require return shipment, postage paid, directly to the manufacturer. Warranty applies only to purchases made through TarampsPowerStore.com
Limited Warranty:
All new products, unless otherwise warranted in their description, are warranted only to be free of defects in material and workmanship for thirty (30) days from the date of shipment. No purchase order or verbal advice shall alter this.
Disclaimer:
There are no other warranties. To the extent that warranties may be implied by operation of law, their duration is limited to the same length of the foregoing limited warranty. We will not be responsible for incidental or consequential damage due to improper use of products.
Remedy:
We will at our election, and subject to availability, either replace, repair or exchange any product we have sold with a defect in materials or workmanship or issue a full or pro-rated refund/store credit for the purchase price plus applicable tax, providing you return such product to us, properly packaged and shipping prepaid, with a copy of your invoice and an explanation of the defect. The foregoing shall be the exclusive remedy for defective or nonconforming merchandise.
Can I repair a product myself?
Some items can be repaired by the customer, but attempting repairs may void the warranty. If you are unsure, please consult the product manual or contact support@borikensm.com
How can I get in touch with customer service?
You can contact customer service via sales@tarampspowerstore.com, or through our live chat option on our website.
What are your business hours?
Our Contact Center is available to answer emails and calls Monday through Friday, 8 AM-5 PM ET.